1. Introduction
The Royal Oak Woodchester (“we”, “us”) is committed to protecting your privacy. This policy outlines how personal data is gathered, used, stored, and shared when you visit our website, make bookings, contact us, or use our services.

2. Who We Are
The Royal Oak Woodchester
Church Road, North Woodchester, Stroud, GL5 5PQ
Tel: 01453 872735
Email: royaloakwood@gmail.com 

3. Information Collected
We collect the following personal data when voluntarily provided:

Name, contact number, email

Booking or enquiry details

Payment information (when applicable)

Any feedback or communications you send

Technical data (e.g. IP address, browser cookies)

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4. How Your Data Is Used
Data is used to:

Manage your table bookings, enquiries, orders or events

Respond to communications and provide requested information

Process any payments and manage refunds

Improve website performance and user experience

Comply with legal or regulatory obligations

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5. Lawful Grounds for Processing
Personal data is processed based on:

Contract: to fulfil your booking or service request

Legitimate interests: to manage and improve our business

Consent: if used for marketing purposes

Legal obligation: to comply with any applicable law

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6. Data Sharing
We do not sell data. We may share with third parties only as necessary:

Booking platforms or email service providers

Payment processors

Legal authorities, where required by law

All recipients are required to comply with relevant UK data protection legislation.

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7. Data Storage and Security
Your data is securely stored in access‑controlled systems. It is retained only as long as necessary to fulfil its purpose or to comply with statutory requirements. Once no longer needed, information is safely destroyed.

8. Cookies
Our website uses cookies to improve functionality and gather analytics. You may manage or disable cookies via browser settings; however, certain features may then be affected.

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9. Your Rights
Under UK GDPR, you have the right to:

Access and receive a copy of your personal data

Request correction or deletion of inaccurate or outdated data

Object to, or restrict, processing

Withdraw any consent given for processing

Lodge a complaint with the ICO

To exercise these rights, contact us using the details above.

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10. Policy Updates
This policy may be updated periodically. Continued use of our website or services implies acceptance of the revised terms, which will include the updated “Effective Date”.

Contact Information
For privacy queries or data requests, please get in touch:
📞 01453 872735
📧 royaloakwood@gmail.com